Effective Date: January 2025
Last Updated: November 5, 2025
Your Privacy Matters
At White Lotus Thai & Vietnamese Cuisine, we are committed to protecting your privacy and ensuring transparency about how we handle your information. This policy explains our privacy practices in accordance with Canadian privacy laws.
Information We Collect
We are committed to minimal data collection and privacy-first practices:
- Website Analytics: We use Cloudflare Analytics and Google Analytics for website performance tracking to help us better service our site
- Newsletter Subscriptions: Email addresses and names provided when you subscribe to our newsletter through HubSpot
- Contact Information: Email addresses and phone numbers when you contact us directly
- Reservation Details: Information needed to process dining reservations when our restaurant opens
- Payment Information: Processed securely through Square Payments (we do not store payment data)
Newsletter and Email Marketing
HubSpot Newsletter Services
We use HubSpot to manage our newsletter subscriptions and email marketing communications. When you subscribe to our newsletter or VIP list, you:
- Consent to receive marketing emails from White Lotus Thai & Vietnamese Cuisine about restaurant updates, menu announcements, special offers, and opening news
- Understand your data will be handled according to HubSpot's privacy policy, which you can review at: legal.hubspot.com/privacy-policy
- Can unsubscribe at any time using the unsubscribe link in any email or by contacting us directly
- Have your information stored securely on HubSpot's servers, which comply with international data protection standards
What This Means for You
By subscribing to our newsletter, you're giving us permission to send you updates about our restaurant. We'll only send relevant information about White Lotus, and you can opt out anytime. Your email and any other information you provide will be stored and processed by HubSpot according to their privacy standards.
How We Protect Your Data
No Customer Data Hosted on This Site
Important: We do not host or store any personal customer data on this website. Any information collected is either processed immediately or stored securely with our trusted third-party partners who follow industry-leading security standards. Your data never resides on our website servers.
Privacy-Focused Analytics
We use Cloudflare and Google Analytics for website performance monitoring and analytics. Cloudflare is used to protect our site from threats and attacks, while the combination of both analytics platforms helps us better understand site usage and improve our service to you. These services:
- Provide aggregate, anonymized insights to help us optimize our website
- Help protect our site from malicious activity and security threats
- Allow us to understand how visitors interact with our site
- Comply with Canadian privacy regulations
Secure Payment Processing
All payment transactions are processed securely through Square Payments, which:
- Follows PCI DSS (Payment Card Industry Data Security Standard) compliance
- Uses bank-level encryption for all transactions
- Maintains SOC 2 Type II certification
- Complies with Canadian financial privacy regulations
Canadian Privacy Rights
Under Canadian privacy legislation (PIPEDA and provincial privacy acts), you have the right to:
- Know what personal information we collect and how it's used
- Access your personal information that we may have
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data processing
- File a complaint with the Privacy Commissioner of Canada
Third-Party Services
HubSpot
We use HubSpot for newsletter management and email marketing services. When you subscribe to our newsletter, your information is stored and processed by HubSpot according to their privacy policy, which can be found at: legal.hubspot.com/privacy-policy
Cloudflare
We use Cloudflare for website security, performance, and analytics. Cloudflare protects our site from malicious activity and helps ensure reliable access for our visitors. Cloudflare's privacy policy can be found at: cloudflare.com/privacypolicy
Google Analytics
We use Google Analytics to understand how visitors use our site, which helps us improve your experience. Google Analytics collects information about site usage through cookies and other tracking technologies. Google's privacy policy can be found at: policies.google.com/privacy
Square Payments
Payment processing is handled by Square Inc. Their privacy policy for Canadian users can be found at: squareup.com/ca/en/legal/general/privacy
Data Retention
We retain information only as long as necessary to provide our services or as required by law:
- Contact inquiries: 2 years from last contact
- Reservation information: 1 year after dining experience
- Payment records: As required by Canadian tax and business regulations
Social Media
When you interact with our social media accounts (Instagram, etc.), those interactions are governed by the respective platform's privacy policies. We do not collect personal information through social media interactions.
Updates to This Policy
We may update this privacy policy as our restaurant grows and services evolve. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us:
White Lotus Thai & Vietnamese Cuisine
Bridgewater, Nova Scotia, Canada
Email: [email protected]
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